To thank you for your order, we offer complimentary delivery.

Our team does everything possible to prepare your orders as soon as possible. Allow a maximum of 48 hours for your orders to be processed.

– Delivery in Switzerland: 1-2 working days from the dispatch of your order.
– Delivery in Europe: 1 to 8 working days from the dispatch of your order.

A delivery note and an invoice (original) of your order will be issued and will be sent to you upon receipt of the ordered products. You must keep the invoice because it is essential in case of return.

For shipments outside of Switzerland please note that customs duties, other local taxes, import duties or state taxes may be payable.
All complaints, requests for exchange or refund must be made by email to contact@elizar.ch within 15 days of the date of purchase.

You must adhere to the return process that we will communicate to you.

The products must be returned in their original complete packaging (packaging, gift box, pouches), and – in perfect condition and accompanied by a copy of the original invoice.

Engraved and personalised creations cannot be exchanged or returned.

Shipping costs related to the return of items are the responsibility of the buyer. In case of refund, only the actual price of the item(s) purchased is refunded. The shipping costs remain the responsibility of the buyer. We advise you to return the products by registered mail.