[et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”Times New Roman||||||||” text_text_color=”#000000″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
FREQUENTLY ASKED QUESTIONS<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”||27px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”16px” text_orientation=”justified” hover_enabled=”0″ global_colors_info=”{}” custom_padding=”||0px|||” sticky_enabled=”0″]<\/p>\n
For any additional questions, do not hesitate to write to us at contact@elizar.ch<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Do you have a store I can visit?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]No. ELIZAR is an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is my personal information kept private?” open=”off” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you- e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.[\/et_pb_accordion_item][et_pb_accordion_item title=”I received a defective product, what should I do?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can send an email to contact@elizar.ch<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I protect my jewelry?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]It is normal for a jewel worn daily to show signs of wear, because it lives to the rhythm of our lives. It is also natural for silver to tarnish. This is caused by air, pollution, perfume, salt water, chlorine, perspiration, and cleaning products. Some of our jewels are plated with a thin layer of rhodium which accentuates the brightness of the metal and slightly slows the oxidation process. However, nothing can prevent this natural phenomenon.<\/p>\n Make sure not to place your jewellery close to sources of heat, X-rays or other sources of radioactivity. Always remember to keep your exquisite item away from alcohol, cream, perfume, chlorine and water. For more information, please read our Care advices in full.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is my jewel guaranteed?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n All our jewellery has a one-year warranty covering any manufacturing defect. Please note that this warranty does not cover normal wear, oxidation, damage due to improper handling, abnormal use or intentional modifications.<\/p>\n Before any action, please send us an email with a photo of your defective jewel and the order number to the following address: contact@elizar.ch<\/a>. Our team will get back to you within shortest time possible.<\/p>\n To benefit from this service, the presentation of your proof of purchase less than one year old is mandatory.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to have my jewelry repaired out of warranty?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We offer you, as far as possible, a paid repair service, for any request, please write to us at contact@elizar.ch<\/a> attaching a photo of your jewel.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change an element of my order or cancel it?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Once your order has been validated, you can no longer cancel it.[\/et_pb_accordion_item][et_pb_accordion_item title=”How much does delivery and return cost?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]To thank you for your order, we offer complimentary delivery. However, the shipping costs associated with returning the items are your responsibility. In case of refund, only the actual price of the item(s) purchased is refunded. The shipping costs remain the responsibility of the buyer. We advise you to return the products by registered mail.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I combine several orders?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Once your order has been validated, it can no longer be modified. It is therefore not possible to combine it with a new order.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know that my return has reached you?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If in doubt, do not hesitate to write to us at the following address: contact@elizar.ch<\/a>. We advise you to return the products by registered mail.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I return a purchase?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n